Stage 5 · Launch
Stop planning. Start selling.
Launch Sprint is 30 to 60 days of practical steps that take a business idea from a plan to paying customers. Not another course — a list of things to go and do, with one goal at the centre: get your first customer.
The sprint
Seven stages
Work through them in order, but skip what doesn't apply. Not every business needs a website, a registration or insurance on day one.
Define the offer
Write down exactly what you're selling, to whom, and for how much. If you did Business 101, start from your answers.
5 steps
Validate it
Before spending money, find out whether real people want it at that price.
5 steps
Build the basics
Only what your business actually needs to take a customer. A lawn care business may never need a website; an online shop can't live without one.
7 steps
Business setup
General information to help you ask the right questions. Rules depend on your business and your situation — check official sources, and talk to an accountant, lawyer or your local Small Business Enterprise Centre before deciding.
9 steps
- The key target
First sale
The single most important thing on this page: get your first customer. Then keep counting.
5 steps
Improve
Your first customers know things about your business that you don't. Ask them.
5 steps
Grow
Turn a few sales into a business that keeps going.
5 steps
General information, not professional advice.
Business setup rules — registration, tax, insurance, licences — depend on your business and your situation. Launch League explains what to ask and links to official sources. Before you decide, check with an accountant, a lawyer, an insurance professional or your local Small Business Enterprise Centre. If you're under 18, involve a parent or guardian in anything involving money, contracts or accounts.
Out in the world
If you're under 18
- Talk to people you know, or have a parent, guardian or teacher with you. Meet in public places or at school, never in a stranger's home or car.
- Keep your home address, personal phone number and school off flyers, posts and messages. Use a contact a parent or guardian can see.
- Only sell door to door or make deliveries with an adult who knows where you are.
- Most social media and video platforms require users to be at least 13. Follow each platform's rules, let an adult see your business accounts, and don't privately message adults you don't know.
- Payment apps and online checkouts usually need an adult account holder. Take payments with a parent or guardian involved.
- Some work needs insurance, a licence, safety training or an adult: food, childcare, ladders and roofs, power tools, and anything involving driving. Ask an adult before you say yes to a job.
- If something feels wrong, stop and tell an adult you trust. You can also reach Kids Help Phone any time at 1-800-668-6868 or by texting CONNECT to 686868.
Your sprint
Every step
Read every step without signing in
Stage 1: Define the offer
In plain words:Write down exactly what you sell, who it's for and what it costs, in plain words. If you can't say it simply, nobody can buy it.
- What am I selling? — The product or service, in one or two plain sentences.
- Who is it for? — One specific first customer — precise enough that you could go and find them.
- What problem does it solve? — The problem in their words, not yours.
- Why would someone choose it? — Compared with what they do today — including doing nothing.
- What does it cost? — A real price, and what it costs you to deliver one.
Words to know
- Offer:
- The whole deal: what they get, how fast, the price, and what happens if it goes wrong.
- Cost per sale:
- What it costs you to deliver one, in materials, gas and fees. Not what you charge.
- Price:
- What the customer pays. It should cover your cost per sale with room left over.
What usually goes wrong
- Describing what you do instead of what the customer gets.
- A price with no idea what one sale costs you.
- "Anyone can use it." Pick one first customer.
Stage 2: Validate it
In plain words:Before you spend money, find out if real people want it at that price. Ten conversations beats a great guess.
If you're under 18: Talk to people you know or have an adult with you, in public or at school. Pre-orders and deposits go through a parent or guardian.
- Talk to at least 10 potential customers — Ask about the last time they had the problem and what they did about it. Don't pitch yet.
- Write down what they said — Their words, not your summary. Note anything that surprised you.
- List the objections — Every reason someone gave for not buying — price, trust, timing, not needed.
- Test willingness to pay — Ask what they'd expect to pay before you say your price. Better: ask for a pre-order or deposit.
- Adjust the offer — Change the price, package or customer if what you heard says you should. Changing nothing is a decision too.
Words to know
- Validate:
- Check you're right by asking real people, before you build or buy anything.
- Objection:
- The reason someone doesn't buy: too expensive, don't trust it, don't need it, not now.
- Willingness to pay:
- What someone would actually hand over, not what they say sounds nice.
- Pre-order:
- Money up front before you deliver. The strongest proof someone means it.
What usually goes wrong
- Pitching instead of listening. Ask about last time first.
- Only asking family. They'll say yes to be kind.
- Ignoring what you heard because you like your idea.
- Taking deposits without a parent or guardian involved.
Stage 3: Build the basics
In plain words:Set up only what you need to take a customer today: a name, a way to be contacted, and a way to get paid. Skip the rest for now.
If you're under 18: Domains, payment apps and online checkouts usually need an adult account holder. Use a contact method a parent or guardian can see, not your personal number.
- Choose a business name — Check it isn't already used by a business near you or online.
- Basic brand identity (if it applies) — A simple logo or wordmark and one or two colours. Keep it simple and consistent.
- Domain and professional email (if it applies) — A domain for your business and an email address on it.
- A simple page customers can find (if it applies) — A website, landing page or offer page that says what you sell, the price and how to buy.One page is enough: what you sell, the price, and how to buy. You don't need a whole website to start.
- The right social presence (if it applies) — Only the platform where your customers actually are. One done well beats four abandoned.
- A way to get paid — E-transfer, a card reader, invoices or an online checkout — whatever fits how you sell.Under 18, e-transfers usually go to a parent or guardian's account, and online checkouts need an adult account holder.
- A way to be booked or contacted — A booking link, a form, or a business email or phone number, not your personal one. If you're under 18, use a contact a parent or guardian can see.
Words to know
- Brand:
- How your business looks and sounds. A name, one or two colours, the same words every time.
- Domain:
- Your web address, like yourbusiness.ca. You rent it, usually for about $20 a year.
- Landing page:
- One page that says what you sell, the price and how to buy. It can be enough on its own.
- E-transfer:
- Sending money between Canadian bank accounts by email. Under 18, this usually goes to a parent's account.
What usually goes wrong
- Spending weeks on a logo before you have a customer.
- Building a website a lawn or babysitting business doesn't need.
- Using your personal phone number or home address in public posts.
- Four social accounts you won't keep up. One, done well, is better.
Stage 4: Business setup
In plain words:This is the paperwork stage. You don't have to understand all of it. You have to know what to ask an adult about before you take paid work.
If you're under 18: If you're under 18, involve a parent or guardian in registration, banking and anything you sign. Contracts signed by minors may not be enforceable, and many businesses won't sign one without an adult.
- Understand business structures — Sole proprietorship, partnership or corporation — what each means for liability and taxes.Are you just you (a sole proprietorship), you and someone else (a partnership), or a separate legal business (a corporation)? Most young founders start as just themselves.
- Registration, if you need it (if it applies) — In Ontario, a business operating under a name other than the owner's own legal name generally needs to register that name.You usually only register if you trade under a name that isn't your own legal name. "Ellie Smith" needs nothing; "Green Yards Lawn Care" does. It costs about $60 in Ontario.
- CRA Business Number and HST basics (if it applies) — When a business number is needed, and when you have to register for and charge HST.A Business Number is your business's ID with the Canada Revenue Agency. Most very small businesses don't need one until they register for HST, which usually starts after $30,000 of sales in a year.
- Keep records from the first dollar — Date, customer, amount and every expense, in a notebook or spreadsheet. Keep business money separate from personal money.A notebook is fine: date, who paid, how much, and what you spent. Do it the same day, because you will not remember in April.
- Banking (if it applies) — A separate account makes records easier. If you're under 18, a parent or guardian may need to be involved.A separate account keeps business money apart from your own. Under 18, a parent or guardian usually has to be on it.
- Insurance, licences and permits (if it applies) — Some businesses need liability insurance, a licence or a municipal permit, especially food, trades, childcare and events. If yours might, check before you take paid work.Insurance covers you if something gets damaged or someone gets hurt. Licences and permits are permission to do certain work. Food, trades, childcare and events are the usual ones to check.
- Simple written agreements (if it applies) — For bigger jobs, write down what you'll do, the price, the timing and what happens if something changes. If you're under 18, have a parent or guardian involved: a contract signed by a minor may not be enforceable.Even a text message can be an agreement. Write what you'll do, the price, the date, and what happens if plans change. Under 18, have a parent or guardian involved.
- WSIB, if you hire help (if it applies) — Some businesses — especially in construction, or once you have workers — need WSIB coverage.WSIB is workplace injury insurance. It mostly matters once you pay someone to work for you, or if you're in construction.
- Find your local business centre (if it applies) — Small Business Enterprise Centres give free, one-on-one help and can tell you what applies to you.Your Small Business Enterprise Centre is a free, real person who answers exactly these questions for your town. Use them.
Words to know
- Sole proprietorship:
- The simplest business: just you. It isn't separate from you, so the business's debts are yours.
- Corporation:
- A business that counts as its own legal thing. More protection, more paperwork and cost.
- Liability:
- Being responsible if something goes wrong, like damage or an injury.
- Registration:
- Telling the province your business name, if you use a name that isn't your own.
- Business Number (BN):
- A number the Canada Revenue Agency gives a business, used for taxes.
- HST:
- The 13% sales tax in Ontario. Small businesses usually only have to charge it after $30,000 of sales in a year.
- Bookkeeping:
- Writing down every dollar in and out, with the date and who it was from.
- WSIB:
- Workplace insurance in Ontario. It matters mostly once you have workers, or in construction.
- Permit or licence:
- Permission you sometimes need, especially for food, trades, childcare and events.
What usually goes wrong
- Assuming you need to register or charge HST straight away. Often you don't.
- Mixing business money with your own. Separate it from the first dollar.
- Signing anything without a parent or guardian. Contracts signed by minors often aren't enforceable anyway.
- Taking work involving food, childcare, roofs, ladders or driving before checking the rules.
Stage 5: First sale
In plain words:Get one person who isn't family to pay you. That single sale teaches you more than a month of planning.
If you're under 18: For work at someone's home or deliveries, bring an adult or make sure one knows where you are. Skip jobs involving ladders, roofs, power tools or driving without an adult.
- Get your first customer — Someone who isn't family paid you for what you sell.
- 3 customers — Three different paying customers.
- 10 customers — Ten different paying customers.
- $500 in revenue — Total sales, before costs.
- $1,000 in revenue — Total sales, before costs.
Words to know
- Revenue:
- Total money customers paid you, before any costs.
- Customer:
- Someone who paid. A friend who says "nice idea" isn't one.
- Milestone:
- A step worth recording: first sale, three customers, $500 in sales.
What usually goes wrong
- Waiting until everything is perfect. It won't be.
- Counting family money as a real sale.
- Forgetting to write down what it actually took to get that customer.
Stage 6: Improve
In plain words:Your first customers know things about your business that you don't. Ask them, then change one thing.
- Ask customers for feedback — What almost stopped them buying? What would make them buy again or tell a friend?
- Improve the offer — Package, speed, guarantee — what would make it easier to say yes?
- Revisit the price — If everyone says yes instantly, you may be too cheap.
- Sharpen how you describe it — Use the words customers used.
- Improve delivery — Write down how you deliver, and fix the step that goes wrong most.
Words to know
- Feedback:
- What customers tell you when you ask properly, including the awkward parts.
- Repeat customer:
- Someone who buys a second time. The cheapest sale you'll ever make.
- Messaging:
- The words you use to describe what you do. Best borrowed from your customers.
What usually goes wrong
- Only asking happy customers.
- Changing five things at once, so you learn nothing.
- Being too shy to raise your price when the evidence says you should.
Stage 7: Grow
In plain words:Turn a few sales into something steady: ask for referrals, get customers coming back, and watch three numbers every week.
If you're under 18: Partnerships and bigger jobs: have a parent or guardian review anything that involves money or a written agreement.
- Ask for referrals — Ask every happy customer who else might need you.
- Find one partnership (if it applies) — A business that already serves your customer and could send people your way.
- Get a repeat customer — Someone who buys a second time — or a plan that makes them buy regularly.
- Track three numbers weekly — Enquiries, sales and average sale value is a good start.
- Set your next revenue target — A number and a date for the next 90 days.
Words to know
- Referral:
- A customer sending you the next customer.
- Partnership:
- Another business that already serves your customer and sends people your way.
- Repeat business:
- The same customer buying again, or a plan that books them in regularly.
- Target:
- A number with a date on it, like "$1,000 by June 30".
What usually goes wrong
- Chasing brand-new customers while ignoring the ones you have.
- Never asking for the referral. Most people are happy to help if asked.
- Tracking followers instead of enquiries, sales and average sale.
- A target with no date.
Community involvement
Does this count for my 40 hours?
To graduate from high school in Ontario, you need at least 40 hours of helping your community, without being paid. You can start the summer before Grade 9. Your principal has to say yes to each activity before you do it, and someone who watched you has to sign off your hours.
Most of what you do here does not count, and it's better to know that now than in Grade 12.
- Does doing Business 101 in class count?No
- Nothing that is part of a class, course or program you are enrolled in can count.
- Does my co-op count?No
- Co-op is a course. The rule names it by name.
- Does running my own business count?No
- It isn't unpaid help for the community — it's work you'd normally be paid for, and the money is yours.
- Does entering the pitch competition count?No
- It's good for you, but it isn't helping your community. The hours are meant for serving other people.
- Does working a shift at a business for free count?No
- If a person would normally be paid to do it, it can't count. Doing a job for free isn't the same as helping your community.
- Does a free project that helps my community count?Yes, if approved
- Unpaid, outside class time, not part of a course, and actually helping people — that's the whole idea. Ask your principal first.
- Does teaching younger kids what I learned count?Yes, if approved
- Running a free workshop at a library, a community centre or a club — outside class — is exactly the kind of thing boards approve. Ask first.
- Does raising money for a local charity count?Maybe
- Helping a charity usually counts. Handling the money yourself might not — activities involving banking or valuable items are on the ineligible list. Ask how the money will be handled.
Before you count any hours, check all six
- Nobody is paying me for this, and nobody would normally be paid to do it.
- It isn't part of any class, course or co-op I'm taking.
- It happens outside class time.
- It helps other people or my community, not just me.
- My principal approved it before I started.
- I know who will sign my hours, and I've kept the form.
Only your principal can approve an activity, and it has to happen before you start. Launch League can't approve hours.
Related
Keep going
- Business 101 — free, practical 8-module courseBuild a business, not just a business plan: problem, customer, offer, customers, sales, numbers, systems and pitch.
- Launch KitTools, discounts and professional support for Launch League founders, as providers make them available.
- Founder MarketplaceBuy from businesses started by young Ontario founders — reviewed by Launch League.
- How to start a business in Ontario: 10 steps, costs and timelineStructure, registration fees, the HST threshold, licences, insurance, financing, and what order to do it in.